Comprehensive Maintenance
Most organizations cannot afford to hire the best technicians for every situation. Facilities are often faced with hiring someone to come in and maintain their systems beyond their budgets. This leads to unexpected expenses and computer downtime. An ideal solution is to budget for a yearly Maintenance Agreement from ETA.
ETA designs its Maintenance Agreements to meet your unique needs. We will work together to design a contract that is tailored for your organization. This will give you the peace of mind and protection from those costly unexpected expenses. A standard Maintenance Agreement includes the following items, but can be customized to fit your needs.
ETA Services:
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Remote Access & Troubleshooting
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Hardware Maintenance, Upgrades & Troubleshooting
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Emergency Services – System Recovery
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Network Troubleshooting & Maintenance
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Semi-Annual Preventive Maintenance Program
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Unlimited Consulting
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Basic User Training
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Inventory Control & Asset Management Reporting
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Monthly Monitoring & Updates
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Comprehensive VIRUS Protection Monitoring
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File Server Stability Monitoring
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Data Backup Integrity Monitoring
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Service Pack & Security Update Monitoring & Installation
